Privacy Policy
Effective Date: December 16, 2025
Ratel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Ratel mobile application ("App" or "Service").
By using Ratel, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
2. How We Use Your Information
We use the information collected to:
- Provide and maintain the Ratel service
- Communicate service updates and important notices
- Improve app functionality and user experience
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information. We may share information only with:
- Telecom operators involved in service delivery, where necessary
- Technical service providers supporting app functionality
- Law enforcement or regulatory authorities when required by law
4. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.
5. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
6. User Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data, subject to legal requirements
- Withdraw consent where applicable
7. Children's Privacy
Ratel is intended for general use. We do not knowingly collect personal information from children without parental consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the App or on our website.
9. Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: officialratel2@gmail.com
App Name: Ratel